Shipping policy

Thank you for choosing JENTRIX SOLUTIONS LTD! To ensure that you receive your favorite children's printed clothes smoothly, we provide you with clear and transparent shipping terms. Please read the following carefully before placing an order.

1. Shipping costs

Shipping costs will be calculated based on your order total, delivery address and selected delivery method.

Standard shipping: Applicable to most orders, the delivery time is usually 20-30 business days.

At checkout, you will be able to view the final shipping costs and choose the delivery method that suits you.

2. Processing time

We usually process and ship within 7 business days of receiving the order.

For special customization or large orders, it may take more time. We will notify you of the progress of your order by email.

3. Tracking information

Once your order is shipped, we will provide a tracking number and you can check the latest logistics status of your package at any time through our delivery partner website.

4. Duties and import taxes

For cross-border orders, duties and import taxes may be levied by local customs and the cost is borne by the consignee.

Please note that duties and taxes vary by country and region.

For more information about the specific regulations of your country/region, it is recommended that you consult the relevant customs information in advance.

5. Delayed and lost packages

Although we will do our best to ensure that each package is delivered on time, packages may be delayed due to uncontrollable factors such as weather, holidays, customs inspections, etc. If your package has not arrived after the estimated delivery date, please contact our customer service team in time.

If your package is lost or damaged during transportation, we will investigate the situation and try our best to solve the problem for you.